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After-sales service
★Pre-sales service
During the selection of manufacturers and cable models, users are warmly welcome to visit our company, we will provide all convenience. And to provide users with a variety of technical advice, answer user questions, introduce the basic structure of the cable, technical standards, production processes and testing methods, a detailed understanding of the various requirements of users, to provide the necessary technical information.
★Service in Sale
1. After the sales contract is signed, users are welcome to send someone to our company to supervise the production and manufacturing process. We will actively cooperate and provide convenience for work and life. We will take seriously any comments on the quality of cable manufacturing put forward by the supervisors and improve them in time.
2. Before the product is inspected at the factory, we will promptly notify the user to come to our company to witness and provide convenience for people to work and live.
3. Before the product is shipped, it will be packaged in accordance with the contract and the user will be notified of the arrival time of the goods.
4, the use of automobile transportation, and with the goods to provide users with certificates, factory test reports and shipping list.
5. Our company will be responsible for any damage to the goods during transportation.
★After-sales service
1. During the installation process, if the user needs on-site service, he can call us, and our company will immediately send someone to the scene in the shortest time. Our company assumes full responsibility for the losses caused by our personnel's misguidance.
2. The products manufactured and sold by our company shall be guaranteed for 12 months from the date of acceptance. Under normal conditions of use, the life of cable products is guaranteed to be more than 30 years.
3. During the warranty period, it is true that the quality problems of the products are caused by the design and manufacturing of our company. Our company is responsible for the repair, replacement and return. After the warranty period, no matter what causes the quality problem of the product, our company will still repair it free of charge or replace it at cost price.